Can't log in to your Bluprnts account? Don't worry — here you'll find the most common causes and matching solutions.
Forgot your password or entered it incorrectly
First, check whether you entered your password correctly.
- Watch out for uppercase and lowercase letters
- Check whether your keyboard is set to the correct language
- If you forgot your password, you can reset it at any time
👉 Reset password: On the login screen, tap "Forgot password?" and follow the instructions.
You have a typo in your email address
Even a small typo can prevent you from logging in or receiving emails.
- Make sure you use the same email address you registered with
- Check whether you entered special characters or extra spaces
Your account was temporarily locked for security reasons
With unusual activity, your account may be locked automatically to protect you. In that case, you'll see a corresponding message on the login screen.
➡️ Please contact support to unlock your account.
Problems with two-factor or phone verification
If you verify via email code or phone code:
- Make sure you have a stable internet connection
- Check whether your inbox or SMS inbox is blocking new messages
- Make sure the phone number includes the correct country code
You deleted your account
If you deleted your Bluprnts account in the past, logging in is no longer possible. However, you can create a new account with the same email address at any time.
Technical problems or app errors
If nothing helps:
- Close the app completely and restart it
- Check whether you have the latest version of Bluprnts installed
- Restart your smartphone
- If possible, try a different internet connection (Wi-Fi/mobile)